Shipping & Delivery

Our shipping times
Dear customer, orders are shipped by Drapeur from our head office located in Biarritz . Unless otherwise noted, our average shipping time for each product is 48 hours . If you order several items , your order will be shipped in a minimum of packages . The average shipping time will therefore be the longest product preparation time.

Our delivery types
Drapeur delivers its orders from all over France , Europe , and the rest of the world .
Delivery in mainland France (Corsica included) is provided either by La Poste's Colissimo service for delivery to your home or to the location of your choice, or by Mondial Relay and Shop2Shop for delivery to relay points. 
Delivery to relay points for mainland France (Corsica included) is free from 100€ of purchase .
Drapeur also offers Relais Colis delivery by Chronopost as well as 24-hour express delivery by Chronopost for all orders placed before 1 p.m. (delivery Monday to Friday).
Delivery in Europe and the rest of the world is provided by Chronopost , one of the world leaders in shipping. Delivery will be made within 24 to 72 hours , depending on the country. If you are absent at the time of delivery, the carrier will come again the next day. If you are absent again, the package will be re-shipped to our premises. Delivery outside France is chargeable , its cost varying depending on the type of item and the country of destination.

In order to receive your order as quickly as possible , we recommend that you have your orders delivered to an address where you are present during the day (your workplace for example), or to ensure that someone can receive the order. package for you (your concierge, a neighbor for example).

Attention for customers located outside Europe
If you order products for international delivery , they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for paying these import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please note that you can contact your local customs office for more information before placing your order. If they were not included, you will be responsible for recovering the duties directly from your local customs office .